• 1.Technical Issues – Cable TV service
  • Signal / Picture Quality Breaking Up
    admin13-06-2015
    • Check the input signal cable coming from the external Antenna which connects into the "ANT IN" port located at the back of E-Networks Cable TV Receiver to ensure it is connected securely.
    • Check the AV (audio / video) cable which connects the E-Networks Cable TV Receiver to the TV to ensure it is connected correctly and securely at both ends.
    • You may need to replace the AV (audio / video) cable as it might be faulty or damaged.
    • Call our Tech Support hotline to request a site visit to further evaluate the situation.
    • (231-3890 Ext. 1)
  • No Signal / Video
    admin13-06-2015
    • Ensure that the both the TV and E-Networks Cable TV Receiver is powered on.
    • Make sure you have selected the correct input on your TV for E-Networks Cable TV Receiver by using their TV remote.
    • Locate the input button on the TV remote
    • Press it once and select the correct input type (it may be AV / VIDEO / HDMI)
    • Check the input signal cable from the external Antenna which connects into the "ANT IN" port located at the back of E-Networks Cable TV Receiver to ensure it is connected securely.
    • Check the AV (audio / video) cable which connects the E-Networks Cable TV Receiver to the your TV to ensure it is connected correctly and securely at both ends.
    • You may need to bring in your E-Networks Cable TV Receiver for us to further evaluate.
    • (231-3890 Ext. 1)
  • This Card Has Been Disabled
    admin13-06-2015
    • Ensure that your bill for this month was paid. Payments are due on the last day of the previous month – with a grace period of three (3) days in the new month.
    • If your subscription is up to date, contact our Technical Support hotline for more help.Notes:
      • Please take into consideration types of payment methods, locations, billing agents, time frame to verify a transaction when using a billing agent(s), re-connection fees.
      • (231-3890 Ext. 1)
  • No Card Inserted
    admin13-06-2015
    • Try removing and reinserting your Smartcard which is either located in the front of the E-Networks Cable TV Receiver, or under the receiver on the right hand side.
    • Wait 15 seconds then reinsert the Smartcard with the arrow facing up and towards the receiver. After the card has been reinserted, the programming should resume.
    • You can also try using a little rubbing alcohol and tissue to clean the Smartcard before reinserting it.
    • You might be required to bring in the E-Networks Cable TV Receiver for us to further evaluate if all fails.
    • (231-3890 Ext. 1)
  • Cable TV Receiver Not Powering Up
    admin13-06-2015
    • Check to ensure that the receiver is connected to a power source and is receiving power.
    • Check the front of the receiver to ensure the display and both the red and green power lights are on.
    • Try turning on the receiver by using the power button located on the front of the device or via the E-Networks Cable TV remote.
    • Please ensure that the E-Networks Cable TV remote has batteries and they are in proper working condition (not leaking or corroded). You should consider replacing the batteries every few months.
    • You might be required to bring in the E-Networks Cable TV Receiver for us to further evaluate if all fails.
    • (231-3890 Ext. 1)
  • Cable TV Receiver Remote Not Working
    admin13-06-2015
    • Please ensure that the E-Networks Cable TV remote has batteries and they are in proper working condition not leaking or corroded. You should consider replacing the batteries every few months.
    • You might be required to bring in the E-Networks Cable TV Receiver for us to further evaluate if all fails.
    • (231-3890 Ext. 1)
  • No Audio / No Audio on Certain Channel(s)
    admin13-06-2015
    • First double check from our end to ensure that the channel which is not getting any audio is only happening from the customer’s end.
    • Second check the AV (audio / video) cable which connects the E-Networks Cable TV Receiver to your TV to ensure it is connected correctly and securely at both ends.
    • If you are only getting audio on some channels, you might require to change the audio setting on that specific channel by using the following steps:
    • Go to the specific channel that you are not getting any audio on
    • Locate and press the audio “blue” button on the E-Networks Cable TV Remote
    • Using the left and right buttons on the remote to change the audio mode between Stereo Left / Right.
    • (231-3890 Ext. 1)
  • Unauthorised Program/Channel
    admin13-06-2015

     

    • Contact our Technical Support hotline for this issue.(231-3890 Ext. 1)tech-support2
  • Missing Channel(s)
    admin13-06-2015
      • Press > Menu

      • Navigate to > Channel Search

      • Press > Ok

      • Navigate to > NIT Search

      • Press > Ok

      • Wait until the Scan is completed

    • Contact our Technical Support hotline for this issue.(231-3890 Ext. 1)tech-support2
  • How long does it take to get a site visit?
    admin13-06-2015

    All site visits must be scheduled with our Technical Support department and may take an average of 7 to 10 working days.(231-3890 Ext. 1)two-man-connect-cable

  • 2.Customer Service – FAQs
  • HOW CAN I CHANGE MY PACKAGE?
    admin19-06-2015

    At any point you may increase or reduce your TV package. However, you may only reduce your package once a year without being subject to a $3,000 fee.

  • WHEN IS MY BILL DUE?
    admin19-06-2015

    All payments are due on the last day of the month. There is a 3 days grace period before disconnection is done.

  • IS THERE A RECONNECTION FEE?
    admin19-06-2015

    A reconnection fee of $1,000 is applied if your service has been off for less than 3 months, and $6,500 for 3 months or more.

  • WHERE CAN I MAKE PAYMENTS?
    admin19-06-2015

    Payments for monthly subscriptions can be made:

    • at any E-Networks branch
    • at any Bill Express or SurePay Branch
    • via direct debit from any commercial bank

    We also accept credit cards and Visa Debit cards

  • CAN I PAY YEARLY?
    admin19-06-2015

    Yes. There is a waiver of one month’s fee if bill is paid for year

  • WHAT ARE YOUR OPENING HOURS?
    admin19-06-2015

    Branches are open Monday to Friday from 8am to 5pm. We are also open on Saturdays from 9am to 1pm.

  • WHERE ARE YOUR BRANCHES LOCATED?
    admin19-06-2015

    220 Camp Street, North Cummingsburg, Georgetown

    Mon Repos Mall, East Coast Demerara

    15a Public Road, Cornelia Ida, West Coast Demerara

    Lot 8 Haswell, Port Mourant, Corentyne, Berbice

  • IF I MOVE, HOW CAN I HAVE MY SERVICE MOVED TO A NEW ADDRESS?
    admin19-06-2015

    Yes. You just need to fill up a relocation form and pay a relocation fee of $11,600 at any of our branches.

    To have service moved within same building, you will be charged $5,800.