FAQs
General Questions
- What is technical support number?
225-1461 (24/7 support line), 225-1412, 225-1425, 226-4114
- Where can I sign up?
At our office at 220 Camp Street, North Cummingsburg.
- Where can I enquire about bills?
Our main office. 231-3890/2, 225-4185. 2264114
- Where can I pay my bills?
Main Branch, Bill Express, Bill Direct, Demerara Bank, Citizen Bank.
- What is the payment period?
Monthly, Quarterly, Semi annually and yearly. The payment deadline is the 3rd day of every month.
- How long does it take to install?
Within 7 working days, Ceteris paribus.
Other Questions
- What equipment do I need to provide?
Power protection- APC UPS Battery Backup.
- Do I need another antenna if I already have one service?
Yes. Both services require their own antennae.
- Can I have temporary suspension of service?
Yes. Customers are asked to notify us in writing one month before the month of suspension.
Customers are allowed one month of suspension per year.
- If I’m moving to a new location, what should I do?
Contact our offices to arrange the transferral of the equipment and find out about associated costs.